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Before you Buy
  What should I do before I purchase MessengerLAN?
You should download the free Trial version. It allows you to see all the features of MessengerLAN in action and also see if it meets your needs .

Why should I use MessengerLAN for internal communication in my company?
MessengerLAN delivers fast and secure lan messaging without requiring Internet access. Its local network design and lack of executable attachments virtually eliminate unwanted messages commonly known as spam or the possibility of viruses using the software as a method of propagation. Since your employees won't have to deal with spam and virus dangers, their productivity can be dramatically increased.

What is the difference between the Trial and the Full version?
The Trial version gives you a chance to try all the features that are present in the Full version of MessengerLAN. Nothing is removed or disabled. If you don't see a certain feature in the Trial version, you won't find it in the Full version either. However, the Trial version will only work for 20 days and it only allows up to 3 online users at the same time. Once the Trial period is over, you must purchase the appropriate number of licenses to continue using the software.

Does MessengerLAN require Internet access?
No! MessengerLAN works on any TCP/IP-based local area network and doesn't require Internet access. Moreover, if some of your employees use email strictly for internal communication, their Internet access can be removed once you install MessengerLAN on their workstations.

We have less than 3 computers on our network. Can we purchase a smaller license package?
No. The 3-workstation license package is the smallest one we sell. That is the package you should purchase even if you will be using MessengerLAN on less than 3 computers.
   
Installing MessengerLAN
  What are the minimum system requirements for MessengerLAN?
We recommend the following configuration:
- 100-MHz or higher Pentium-compatible CPU
- Microsoft Windows 95/98/Me, Windows NT 4.0, Windows 2000/XP
- 32 MB RAM
- 5 MB of available hard disk space
- TCP/IP-based local network
- Internet connection not required.

How do I install and configure MessengerLAN?
There's no configuration tasks. To install just follow the guide in the setup program. Install the program on each computer you want to communicate with. Later you will be able to customize it in the "Options" menu.

I would like to download and install MessengerLAN on a computer that has no Internet access. How can I do that?
You should download it from a computer with internet access and save the installation file on a local server or on a a CD. Then run the installation process from that location in the computer that has no Internet access.

I already purchased MessengerLAN. How do I get the Full Version program?
Full Version program is a NEW program. If you did not receive the confirmation email with the download information, please contact us and we will resend it.

I already purchased MessengerLAN. Do I have to reinstall the program?

No. You may download a new file and overwrite the currently installed program. If you never installed the trial version on certain computer, you will need to execute the installation program for the Full Version

I already purchased MessengerLAN and noticed that a newer version is now available. How can I download it?
Please email us and we will redirect you to a page where you can download the most recent version of MessengerLAN.
   
Using MessengerLAN
  What's the default password to logging in the program?
MessengerLAN came with a defult password: 1234. After logging in with your default password for the first time you should change it as soon as possible (Password Tab in Options menu)

How do I add users to MessengerLAN's list of recipients?

You don't have to add them. MessengerLAN automatically detects all the users that are currently running MessengerLAN on their computers. Everyone who has MessengerLAN installed and running will appear on the recipients list automatically.
Computers turned on, but not running MessengerLAN will also be displayed (with a "Black & White" icon), although you can disable this feature in the "Options" menu.

How can I see a history of messages I have sent?
There is a message log available for each other computer. Just open the window to send a message to the computer you would like to see the log file and press the "View Log" button.

How do I configure User Groups?
You can add as many user groups as you need. When sending a message to a Group, MessengerLAN will send the message to whichever group members have MessengerLAN running at that time.

In wich languages is MessengerLAN available?
For now, English and Spanish. We expect to launch versions in other languages soon.

I need an additional feature to be added to MessengerLAN. Will you do that for me?
Only features that apply to most users or a considerable amount of them can be implemented.
   
How to Purchase
  How can I purchase MessengerLAN?
MessengerLAN can be purchased online. After paying the licensing fees, you will be redirected to the download page. From that page, you will be able to download the full version of our software. Please note that you will NOT receive a hard copy of MessengerLAN on a CD-ROM by mail. To purchase MessengerLAN online,
click here.

What if I don't have a credit card?
If you don't have a credit card, one of our payments processor accept online checks payments. We also accept Paypal payments. You can fund your Paypal account with an online transfer of money from your bank account.

How can I purchase additional licenses if I would like to install MessengerLAN on more computers?
Purchase one of our license packages available from our order page. Then, we will send you a new file to install on all the computers to allow using the program in all computers at the same time.

How many licences do I need?
MessengerLAN is licensed on a concurrent-use basis.
This means you should buy licenses for the maximum number of users that will be using the program at the same time on the same network.
We strongly recommend you to purchase one license for each computer you plan to use the software on.

What payment methods are available?
We accept the following form of payments:
  • Paypal: Online bank transfers using your bank account and Credit Card.
  • StormPay: Online checks using your bank account and Credit Card.
  • 2Checkout.com: Credit Card (Visa, MasterCard, American Express, Discover/Novus and Diners Club).

To send a payment by StormPay or Paypal, you will need to open a free account with them first. Then you will need to fund the account (for example using your bank account information) and finally you may send the money to our StormPay or Paypal account.

I don't trust Internet purchase too much... Who can guarantee that after the corresponding payment I will be able to get the program?
Swindle exists inside and outside the Internet, both on the part of the shopper as on the part of the seller. GB Systems is a serious international company that has been operating in the Internet since 1995. We use the most important online billing companies and you will keep your proof of payment, regardless of your payment method.

How do I ask a question about my order?
You may email our customer support anytime. If your question relates to credit card charges, you can contact our payment processors.

Will you send me a CD-ROM or a floppy with the program?
No, we won't. After paying the licensing fees, you will be redirected to the download page. From this page, you will be able to download the full version of the software you have purchased.

What is your refund policy?
GB Systems does not issue refunds because our web site allows you to download and try MessengerLAN before buying it for a period of 30 days. Therefore, a customer cannot ask for a refund saying that he was unaware that a certain feature was missing. Despite the fact that we don't offer refunds, we will be glad to help you with different problems you may encounter.

   
Troubleshooting
  What changes do I make to my firewall or router to enable MessengerLAN?
In most of the cases, none. If you are experiencing problems seeing other MessengerLAN users in your 'User' list, it may be that there is a firewall or other device blocking the required port between the two computers.

How do I make MessengerLAN work with Windows XP Internet Connection Firewall?

MessengerLAN needs UDP port 8473 manually opened in XP Internet Connection Firewall.
More information is at:
http://support.microsoft.com/default.aspx?scid=kb;EN-US;307554

Specific instructions for opening a port (in this case, UDP port 8473) can be found at:
http://support.microsoft.com/default.aspx?scid=kb;EN-US;308127

(In step 8, you will type 8473 as the internal and external port)
(In step 9, select UDP)


Is there any way to copy Groups definition from one machine to another within the office?
Yes. The groups definition are stored in a file in your MessengerLAN directory. The file name is 'GROUPS.CFG'. Once you create your sets of users, you can copy this file to the MessengerLAN directory of any other MessengerLAN user, and they'll have the same set of users.

How can I add a blank line to a message?
To add a blank line just press Ctrl-Enter.

Why are some MessengerLAN users in my office missing from my 'Users' list?
If you see some users, but not others, there could be several causes:

  • MessengerLAN will only show you those users who have their computers turned on. Otherwise, the user name will not appear at all on the 'Users' list.
  • Some of the users may not be on the same LAN as you, or you may be attempting to connect to users across the Internet, both of which are not possible with MessengerLAN.
  • Your LAN might be configured in discrete 'subnets', where certain ports or UDP packets are blocked from flowing to other subnets. Please review your LAN architecture with your systems administrator.

MessengerLAN users can see my username in their Userlist but I can't see theirs. What's wrong?
Something is preventing UDP packets on port 8473 from reaching your machine. This is commonly caused by one of two reasons:

  • There is a software or hardware firewall on your computer that is blocking inbound messages on port 8473. This can be software like ZoneLabs, Windows Internet Connection Firewall, Norton Internet Security or other products from Symantec or McAfee. There may be settings on your computer that are different than the other computers. All of these software packages include the ability to open UDP port 8473.
  • Your computer is attached to a switch or router port that is setup differently than the other MessengerLAN users on the same router or switch. Make sure that computer is attached to the same router as other working MessengerLAN users. If it is, switch the router ports between the MessengerLAN working and nonworking ports to see if something in the router configuration is different between the two ports.


 
 
FAQs

Before You Buy

  • What should I do before I purchase MessengerLAN?
  • Why should I use MessengerLAN for internal communication in my company?
  • What is the difference between the Trial and the Full version?
  • Does MessengerLAN require Internet access?
  • We have less than 5 computers on our network. Can we purchase a smaller license package?

Installing MessengerLAN

  • What are the minimum system requirements for MessengerLAN?
  • How do I install and configure MessengerLAN?
  • I would like to download and install MessengerLAN on a computer that has no Internet access. How can I do that?
  • I already purchased MessengerLAN. How do I get the Full Version program?
  • I already purchased MessengerLAN. Do I have to reinstall the program?
  • I already purchased MessengerLAN and noticed that a newer version is now available. How can I download it?

Using MessengerLAN

  • What's the default password to logging in the program?
  • How do I add users to MessengerLAN's list of recipients?
  • How can I see a history of messages I have sent?
  • How do I configure User Groups?
  • In wich languages is MessengerLAN available?
  • I need an additional feature to be added to MessengerLAN. Will you do that for me?

How to Purchase

  • How can I purchase MessengerLAN?
  • What if I don't have a credit card?
  • How can I purchase additional licenses if I would like to install MessengerLAN on more computers?
  • How many licences do I need?
  • What payment methods are available?
  • I don't trust Internet purchase too much... Who can guarantee that after the corresponding payment I will be able to get the program?
  • How do I ask a question about my order?
  • Will you send me a CD-ROM or a floppy with the program?
  • What is your refund policy?

Troubleshooting

  • What changes do I make to my firewall or router to enable MessengerLAN?
  • How do I make MessengerLAN work with Windows XP Internet Connection Firewall?
  • Is there any way to copy Groups definition from one machine to another within the office?
  • How can I add a blank line to a message?
  • Why are some MessengerLAN users in my office missing from my 'Users' list?
  • MessengerLAN users can see my username in their Userlist but I can't see theirs. What's wrong?

 
 
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